Contact Us

In adherence with guidance provided by local authorities in regards to COVID-19, we have adjusted our customer service hours. Starting March 30, 2020, hours of phone support will be Monday through Friday, 7:30am – 6pm (Mountain Time). These times may vary as circumstances change. Our responses may be delayed and call wait times may be longer than average.

For additional support for your account, please refer to the cardholder website and automated phone system. We appreciate your loyalty and your confidence in us. We apologize for any inconvenience this may cause and appreciate your understanding.

EchoPay Team

Get in touch with us

For immediate assistance or to report your card as lost or stolen please call 833-280-6144.

Live Agent Hours:

  • Monday to Friday 5am-11pm Mountain Time
  • Saturday to Sunday 6am-6pm Mountain Time



PO Box 71402 Salt Lake City, UT 84121

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