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This is an important information about your Prepaid Visa® card.

As the situation surrounding COVID-19 continues to evolve, we want to keep you updated with some changes to our Customer Services support.

Out of an abundance of caution and in adherence with guidance provided by local authorities in regards to COVID-19, we are adjusting our customer service hours. Starting March 30, 2020, hours of phone support will be Monday through Friday, 7:30am - 6pm MDT. These times may vary as circumstances change. Our responses may be delayed and call wait times may be longer than average.

For additional support for your account, please refer to the cardholder website and automated phone system.

We appreciate your loyalty and your confidence in us and want to reassure you that we are here to serve your financial needs. We apologize for any inconvenience this may cause and appreciate your understanding.

Sincerely,
Customer Service

For immediate assistance or to report your card as lost or stolen please call 833-280-6144.

Live Agent Hours:

Monday to Friday 5am-11pm MST
Saturday to Sunday 6am-6pm MST

Phone 833-280-6144
Website www.echopay.me
Address PO Box 71402 Salt Lake City, UT 84121

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